Word Up

Eye-opening demo of GPT-3 on display at The Voice of Customer Service

Major announcement coming your way Monday in this space.


The Voice of Customer Service concluded today with an exclamation mark of content from some powerhouse speakers and companies.

But the demo of GPT-3 presented by Steve Tingiris of Dabble Lab (using some pre-recorded video, in compliance with the terms of the GPT-3 beta) was a showstopper.

Steve shows off a variety of use cases involving words and phrases and GPT-3’s ability to parse them and return information that is shockingly additive.

We’re making this video from the conference available via This Week In Voice TV (below). It’s well worth a 30 minute investment of time.



Seeing Steve’s presentation today has motivated me to sign up for the beta and try to get access. I’d love to play around with this. It’s a clear and exciting glimpse into the future.

As mentioned at the top, big announcement coming Monday. Until then, have a great weekend.





Leading up to Project Voice 2021, the #1 event for voice tech and AI in America, Project Voice: Coast to Coast is bringing an in-person voice/AI briefing to small groups in 35 cities across the United States. Presented by Cerence.

If you want to get out of the house, we’d love to have you join us. Masks and social distancing will be enforced, and outdoor venues will be utilized.

San Jose, CA - January 11

San Francisco, CA - January 12

Los Angeles, CA - January 13

Phoenix, AZ - January 14

Miami, FL - January 18

Tampa, FL - January 19

Orlando, FL - January 20

Jacksonville, FL - January 21

Portland, OR - January 25

Seattle, WA - January 26

Spokane, WA - January 27

Boise, ID - January 28

Salt Lake City, UT - February 8

Denver, CO - February 9

Cheyenne, WY - February 10

Omaha, NE - February 11

Boston, MA - February 22

New York City, NY - February 23

Newark, NJ - February 24

Philadelphia, PA - February 25

Washington, DC - February 26

Minneapolis, MN - March 8

Milwaukee, WI - March 9

Chicago, IL - March 10

St. Louis, MO - March 11

Nashville, TN - March 12

Memphis, TN - March 15

Jackson, MS - March 16

New Orleans, LA - March 17

Dallas, TX - March 18

Houston, TX - March 19

Detroit, MI - March 29

Columbus, OH - March 30

Cleveland, OH - March 31

Cincinnati, OH - April 1

Project Voice 2021 - Chattanooga, TN - April 12-14


Get a head start on 2021: I’ll be hosting a webinar discussing AI datasets in January with Daniela Braga, DefinedCrowd’s CEO. Register here.


Project Voice is the #1 event for voice tech and AI in America.

Join us in person in Chattanooga, Tennessee, from April 12-14, or virtually for Project Voice Worldwide April 15-16.

Voice/AI in mobile apps, voice/AI in contact centers, and an industry deep dive into the hospitality sector will be particular areas of focus.

Register for Project Voice 2021 here or Project Voice Worldwide here.